Results from a customer satisfaction survey conducted by the Finnish Association of Consulting Firms (SKOL) indicate that Elomatic is the no.1 engineering and consulting company in the industrial sector. An impressive 99% of respondents have already recommended or would recommend Elomatic to their colleagues and use the company’s services again.
The research was conducted by Innolink Research Oy from March to April 2017. The goal was to survey customer satisfaction among SKOL member companies. Innolink’s IES-value (Innolink Excellence Score®) was used to evaluate the companies’ performance. Almost 1,000 respondents took part in the survey. Among all companies across different business sectors in Finland Elomatic is in second place
“We are very proud of the results and of the fact that we have clearly improved on the results achieved in the 2015 survey. All our employees have worked hard to ensure that our customers receive the best possible service. The results also indicate that our employees’ professional know-how is highly valued. It is highly rewarding to see that our investments in this area over the years are delivering concrete results,” says Elomatic CEO, Patrik Rautaheimo.
The current financial year has otherwise also been exceptionally good for Elomatic: turnover was 55 million euros in 2016 and for 2017 as much as 25 % growth is expected, up to 69 million euros. At the same time the number of employees has risen to over 800.
Elomatic’s Marine business operations are performing particularly strongly. Among others, the design of the Global Class mega cruise ship that was started in 2016 will continue delivering a strong workload for the next three years. Industrial investments and projects in the mechanical and process business areas are also clearly on the increase.
“Even though we are growing rapidly we have to ensure that we continue improving our operations. The curve has to be upwards and we can only be truly satisfied once 100% of our clients can recommend us to their colleagues,” Rautaheimo concludes.